I had applied online on the GEICO website and finally heard back from them three months later, asking if I was still interested in the position. I had time when they called me so the Geico Supervsor conducted a phone interview with typical interview questions like what kind of experience I had with customer service. Next, I was invited to take a test that consisted of reading comprehension and a spacial test...with counting blocks in a 3D picture. The supervisors then grade the tests and call each person who did not pass out of the room. In my group of 10, only 2 failed the tests. They were very simple. Read a paragraph and answer questions (which the answers are already in front of your face) Afterwards, half the group are rescheduled for their face to face interview the next day. I was one of the few who were selected to do the interview as soon as possible. They place us in the break room and call us each one by one into a different room. One chair in front (for you) and all the Auto Damage supervisors sit in front of you (about six of them) in a form of panel interview. They ask you again typical interview questions. At the end, they said they wanted to talk to me again so I will be hearing back from them later that evening. Later that evening, I got a phone call to come in the very next day for role playing simulation type of interview. I show up and I pretty much had a room as my "office" with a lot of different forms and papers. I was to be a claims adjuster for a fake equipment insurance company. There is a cassette that reads a 20 pg instruction booklet on how to do the role play. It's easy if you pay attention. Remember to be nice, but assertive when you need to be. Once I was done, the supervisors go over your test and call you back in once they are done. I was then interviewed by three supervisors but this time, it was more about if I am willing to do certain parts of the job (the schooling, the studying, etc). Then they make me leave the room again. Wait. One supvr calls me back in and extend the job offer to me. The background check takes about a week. Long process, but worth it.