Interview was very thorough, they ask questions regarding past experiences in other jobs and how you handled certain situations. There was a significant amount of time waiting but I think that was cause of the day it self that had a school visiting. And at the end they had me do a mock telephone call where the interviewer pretended to be a customer, this was by far the hardest part so prepare to handle that before going in cause they will only give you 20 minutes to go over the material of the mock calls.