After I passed the initial assessment online I was sent an email to select a date to go in for further testing. When I got there they put the group into a room and tested our computer skills and our ability to process calls through a headset. I passed this portion and moved on to the 1:1 interview. The woman asked me questions about availability, salary, past work experience, etc. She did slip and let me know the answer to my availability was for screening purposes. So after I passed they asked me to wait about an hour for another call simulation environment. After I passed this they took me on the floor. I wasn't really prepared to stay there the whole time and I hadn't brought a lunch and I was really hungry. They sat me on the floor to hear calls with current employees. This is a test to see how well you gel with the other employees. The second guy I sat with was actually part of the hiring team. It is very important you ask them questions even if you have had years of experience. I was distracted by my hunger as I sat back and listened to calls. After about three hours of sitting on the phone the actual hiring manager came and interviewed me. He explained that only 10% make it this far. He made a few random jokes that I didn't get right away. Then after the interview he walked me out, made another joke about my age that took me a minute to get, shook my hand and told me I will be notified Friday of the next week. As soon as I got home I checked my email and got the rejection email.