The process involved an online application followed by an in-depth numerical work related activity to be presented in 10 minutes via a telephone interview. The final stage would have been an in person interview at the HQ by Heathrow. I completed the first two stages but was not offered an in person interview. The telephone interview was very uninspiring and complex (given that they had specified no previous revenue analysis experience required) and I was offered no feedback despite having spent 3+ hours on the exercise I was asked to complete which I think is very poor practice. When I asked what they were looking for in a candidate to invite them for an in person interview they couldn’t really specify and said ‘a broad range’ which is great but in terms of what? Graduates and experienced hires, people of an analysis background and those who are new to the role? Or were they deciding the candidate requirements as they went along?

I interviewed for the Revenue Management Analyst role at British Airways. The process began with a pre-assigned case study, which I was asked to present during the interview. This was followed by an on-the-spot case-based assessment and then a series of standard competency and motivational questions. The overall interview experience itself was smooth and the interviewers were professional and courteous throughout. However, the outcome was disappointing. I received a rejection stating I had not passed the assessment stage, which was confusing since I had already progressed to and completed the interview round. I found it disheartening that after investing significant time and effort into preparing and attending the interview, no feedback was provided,despite reaching out to the recruitment team for clarity. For a company of British Airways stature, I expected at least a brief response or some constructive feedback. I hope they consider improving transparency in their recruitment process, especially for candidates who make it to the interview stage. Feedback, even if brief, goes a long way in showing respect for the candidate's time and effort.