Réunion d'information collective sur l'entreprise et le poste de service client. Dépose de candidature. Présélection téléphonique avec un recruteur. Entretien physique avec mise en situation (prise d'un appel client avec résolution de problème) . Confirmation d'embauche.
Questions d'entretien [1]
Question 1
Pourquoi avoir postulé ? Comment réagir face à un problème avec un client ?
J'ai passé un entretien chez Booking.com (Amsterdam)
Entretien
Normal interview question about yourself, a simulation to check how you'd handle a customer with a problem, some IT proficiency questions and overall general impression, very low entry requirements. You also had some English/hired language tests, nothing too difficult.
Questions d'entretien [1]
Question 1
How do you handle people that are very rude to you?
Easy and nice. Got to make a mock mail and phone call. I had so much fun. They made me feel at ease. On top of that, they told me I was admitted to the next and final test.
Sending in application with CV and motivational letter with your objectives and goals. First screening, then first HR interview. Followed by technical interview. If you pass these phases, then you may or not get an offer letter.
Questions d'entretien [1]
Question 1
What are your goals?
How do you see this role fitting into your long term plans?