- Équilibre travail/vie privée
- Culture et valeurs
- Opportunités de carrière
- Rémunération et avantages
Mission: To empower people to experience the world.
At http://glassdoor.com/slink.htm?key=vMCbm, we’re looking for curious minds and bold thinkers to help us build the digital travel platform of tomorrow. We’re a diverse community of explorers and experimenters, shaping the future of travel. Let’s #expandhorizons.
Last week, Prime Minister Rutte stopped by our headquarters in Amsterdam to learn more about our latest product innovations and how we're shaping the future of the travel industry. He also found time to take part in an interactive Q&A session with an excited http://glassdoor.com/slink.htm?key=vQZqU audience, discussing everything from Brexit to sustainable tourism. It's not everyday you get to speak directly to the Prime Minister! Thanks for the visit, Mr Rutte.
At Booking.com, our values guide us, both as individuals and as a company. They enable us to work efficiently, effectively and collaboratively. And do so on a truly global scale. While our business and our industry continue to change, our belief in our values remains constant.
We believe in the power of curiosity, experimentation and continuous learning
To create products that truly deliver the best customer experience, our tech team is constantly experimenting. Sometimes, this leads to failure, but that’s okay – it’s how we learn, refine and innovate.
We care more about reaching our success together than our individual goals
Individuals can do great things. However, ambitions as big as ours can’t be achieved by one person alone. That’s why we believe wholeheartedly in the power of collaboration, because together, we can accomplish anything.
We are humble, open and friendly, knowing our diversity gives us strength
Millions of people, all over the world, use our site every day. To support them, we need a workforce every bit as diverse as our customers. And ours is. We have over 150 different nationalities across 198 global offices. While unique in their own way, each employee shares a few things in common – they’re all open to new ideas, they welcome change and know there’s always room to grow.
We embrace the opportunity to improve and understand that success starts with accountability and ownership
We know perfection is an unattainable goal. Yet we still strive for it. We constantly adapt and refine our products, our services, our processes. This is only possible when everyone in our team takes responsibility, owns their successes and learns from their failures.
We thrive on change
Both technology and travel have evolved a lot since we began in 1996. By evolving with customer demands, we have grown across the globe. We don’t fear change. We welcome it. And look forward to the challenges and opportunities it brings.
At Booking.com, data drives our decisions. Technology is at our core. Experimentation is constant. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of that first night in a new place. The excitement of the next morning. The friends you make. The food you sample. The sights you see. The activities you try. And ensuring our customers enjoy all of this is a diverse community of over 17,000 employees, connected by a love of travel and a passion for creating the perfect customer experience.
Our tech department creates products designed to make our guests and partners’ lives easier. To remove friction for our users, we have removed barriers to innovation. We work in small, diverse teams, each capable of testing and implementing ideas at incredible speeds. With more than 1.5 million room nights booked a day, our scale is huge.
Our customer service department provides guests and partners with much needed support, in a language they understand - their own. We provide support in 43 languages. We solve problems, offer guidance and are a friendly, reassuring voice when things don’t go to plan.
Our partner services and finance departments support hotels and all sorts of other accommodation providers across the globe. We help guests experience more of the world by seeking out exciting new places to stay and create frictionless payment processes for all our customers.
Our people department looks after all of the above: sourcing talent, training them, supporting them and ensuring they can do their very best work everyday. We make sure every individual, no matter what team, has the resources they need to develop and find the ideal role.
At Booking.com, we believe both technology and travel can be powers for good in the world. Through our Booking Booster initiative, we support sustainable tourism startups, providing advice, mentoring and even investment. While our Booking Cares programme enables our employees across the globe to dedicate time (in business hours) to local causes.
We play an active role in important topics, such as gender diversity in tech, and try to lead by example. Our workforce is over 50% female, we created the Tech Playmaker Awards – which recognises women who are changing the tech landscape for the better – and have partnered with universities in the UK and Netherlands to open up more opportunities for young women to pursue advanced degrees in technology.
We also make sure our employees can feel at home, wherever in the world they work with us. Every office has groups, clubs and sports teams staff can join, meet people and find common interests. We offer language courses, partner old employees with new, and are give everyone the ability to share ideas, advice and, of course, their travel stories.
Every one of our interviews is a little different here at Booking.com. Then again, so are our recruiters, managers and candidates. There is no formula to follow to ensure a successful interview with us, but there are some tips that might help:
Our headquarters is in Amsterdam and we have several offices across the city. However, we’re a truly global company, with over 1.6 million accommodation partners in more than 125,000 destinations and millions of customers worldwides. We can’t support them all from one place. Instead, we have 198 offices globally, each with a culture and environment that’s distinctly Booking.com.
Europe, Middle East & Africa (EMEA)
Europe is our tech hub and home to our three award-winning customer service centres in London, Berlin and Amsterdam. We have several partner services offices in the Middle East, including Amman, Dubai and Saudi Arabia, while Tel Aviv is the site of our newest development centre. In Africa, we have offices from Marrakesh to Cape Town.
Our offices cover North, South and Central America. We have customer service centres in Bellevue, Toronto, Orlando and Grand Rapids. We have tech teams in Seattle. We even have an office in Honolulu. Guadalajara is one of several sites in Mexico. South of that, we have offices in Panama City, Santiago, Buenos Aires and Sao Paulo. And that’s just a few.
Asia Pacific (APAC)
The Asia Pacific region is vast, but we do our best to cover it. Singapore is our central hub. We have customer service centres in Bangkok, Seoul and Tokyo, and partner services offices in Kuala Lumpur, Siem Reap and Jakarta. Shanghai is home to our tech and marketing hub in China, where we have a number of other offices, including Guangzhou and Beijing. You’ll also find us in Mumbai, Sydney and Auckland.
Je travaille chez Booking.com à plein temps (Moins d'un an)
On peut manger des fruits, si on en trouve le temps.
La cantine est chouette, ouverte toute la journée, beaucoup de choix.
Toutes les actions sont chronométrées et analysées. On a des pauses très courtes. Il y a beaucoup de bureaucratie. On n'est pas permis de même parler quelques mots avec un(e) collègue pendant la journée. On se sent stressé tout le temps. Les collègues (sympas) autour de soi ont l'air stressés aussi. Les gens avec du succès dans cette entreprise ne se demandent jamais des questions sur comment à améliorer le service. On dirait des robots. On ne se sent pas du tout à l'aise et on se rend tout à fait compte de pouvoir être viré et remplacé dans le clin d'un oeil.
Conseils à la direction
Aurez plus d'intéresse à vos équipes, pas seulement de leur cibles, mais leur côté humain.
Les incitations et petits cadeaux sont une façade pour faire masquer les pauvres circonstances de travail et le bas salaire.
Réprimander vos employés pour les infractions minuscules n'est pas une façon à leur motiver. Au contraire.
J'ai postulé en ligne. Le processus a pris +4 semaines. J'ai passé un entretien à Booking.com (Toronto, ON) en juillet 2015.
1 phone screening + 2 face to face
4minutes phone screening to identify my motivations, profile and clarify the position
First face to face was about my resume, career, goals and further understand about the role
Second face to face was about the role daily situations
Questions d'entretien d'embauche