Hiring process was very easy and smooth. I applied online as they posted their needs for bilingual customer service representative position. 2 days later I got email from "Jason" who's one of the amazing recruiters at the company. We did our 1st quick interview on Phone. And then he told me to do the 2nd interview at the company. I went and did 2 tests, one in English and one in my 2nd language. Each test takes 10 minutes. After that we did face to face interview and got informed i was hired

Phone interview, grammar testing for English and second language (in my case Portuguese - native) and interview in person (before COVID) and office tour. Everybody was really friendly during the whole process.