Group activity then 2 role playing scenarios! For interview process that has potential it was a negative experience! Basically the role playing activity gives current booking.com employees to have a go at acting and Create an unrealistic work environment due to overplaying their role. For example one scenario was 121 with a disgruntled employee acted out by one of they’re staff whilst you conduct the 121! In this situation they were impossible and played the difficult employee so much that even open questions were answered with single word answers from start to finish! It was so unnatural but I guess the staff have fun playing they’re part. I have been in interviews and conducted interviews for global companies and never experienced something like this! Judging by a lot of the reviews booking.com have serious recruitment issues, especially in management and I can now see why. Lots of potential there but they will need to rethink the process and keep employee egos in check.