Applied on the website, They did not update the process on their website. Had to call in many times. Finally, they had a hiring event and I was interviewed with a young man who looks like he has not been with the company long and didn't know how to interview. I have had the previous experience in the role and knew the position. He lied through his teeth and said we will call you on Wednesday. They never called. They hired someone else. Prob because they were attractive and cheaper... Yes its as it sounds.

Very quick and easy, just a behavioral interview to learn more about the applicant. It is basically a customer service role to introduce you to IT practices. I was asked about hobbies and other problem solving skills.