Just a brief phone interview to see if I was still interested and briefly explain my work experience, then a second in person interview with the phone interviewer as well as their supervisor to go more into detail with my experience

I got an email from the Colorado/Wyoming project deployment supervisor. It sounded promising at first and I figured it would lead to a phone conversation. Instead it was a back-to-back email exchange, which seems highly unusual for a company like Best Buy. I was ultimately ghosted by the supervisor after he learned that I don't have direct product merchandising experience (even though I have very transferable skills). It was highly unprofessional to be ghosted after a back-to-back exchange via email. Where was HR in this situation?