J'ai postulé en ligne. J'ai passé un entretien chez Asurion
Entretien
Interview process was fairly quick professional and to the point. I was made to feel uncomfortable and my interviewer was firm but courteous and attentive. He allowed me share with him my experience with different aspects of customer service
Questions d'entretien [1]
Question 1
Do I think dealing with an upset customer is easier over the phone or in person?
J'ai passé un entretien chez Asurion (Phoenix, AZ)
Entretien
The interview process for the customer service position started with a phone screening where they asked about my availability, background, and basic customer service experience. After that, I was invited for an in-person (or virtual) interview with the hiring manager. During the interview, they asked behavioral questions like how I handle difficult customers, how I stay calm under pressure, and how I work as part of a team. They also gave a few scenarios and asked how I would respond. The whole process was straightforward and focused on communication skills, patience, and problem-solving. I heard back shortly after with next steps.
J'ai postulé via un recruteur. Le processus a pris 3 jours. J'ai passé un entretien chez Asurion (Houston, TX) en févr. 2025
Entretien
The entire process was a virtual process. They simple questions about your availability and then took a short assessment. Once you completed that then you had and interview with a recruiter.
Questions d'entretien [1]
Question 1
Give me a time when you had to upsell in previous job?
J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien chez Asurion (Bogotá, ) en août 2024
Entretien
It was an easy interview, they ask for experience details and then a little sales role-play. The interviewer was pretty cool, they ask also for the way you handle calls and sales management tools.