Travailler chez Asurion | Glassdoor.ca

Présentation de Asurion

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Nashville, TN (États-Unis)
Plus de 10 000 employés
1994
Entreprise non cotée en bourse
Services informatiques
Ne sait pas / non applicable
Concurrents

Apple, SquareTrade

Avis des employés Asurion

  • « Good job, great people, burnt out on insufferable customers »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - IT Support Technician - Montréal, QC
    Ancien employé - IT Support Technician - Montréal, QC
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Asurion à temps plein (Plus de 5 ans)

    Avantages

    The people you work with are tremendous and are the only reason I worked for so long in a call center. The comraderies is top-notch. Bosses are empathetic but sadly often powerless. Pay is good, benefits are good. Technicians can leave early on a First-Come-First-Served basis during slow hours/days.

    Inconvénients

    Asurion HQ simply doesn't make you feel like a valued employee, only your coaches and coworkers do. They have whip-cracks demanding perfect performance thinly-veiled as "events", such as a "Fantasy Football League" where various call centers gather points by performing flawlessly in various aspects to gain points. Prizes are non-existent-to-marginal for employees. It's also not uncommon for employees to break down mentally because Asurion contracts its work from other companies and as such, its employees deals not with Asurion's customers but the customers of the companies that Asurion is contracted to. As such, Asurion will often do nothing in the face of customer abuse and it's common for employees to be reprimanded if they stand up for themselves in the face of customer abuse. Asurion will not hesitate to victim-blame you and imply that it's your fault for not properly de-escalating a situation to avoid blaming the Asurion client's abusive customers.

    Conseils à la direction

    Definitely put your team first. Invest in them and their ressources. If you actually want to reducetop hiring out the cheapest contracted programmers to design your in-house software that breaks apart within a year or two.

Voir les 2 125 avis

Entretiens chez Asurion

Expérience

Expérience
61%
15%
24%

Obtenir un entretien

Obtenir un entretien
62%
15%
7%
5
5
3
3

Difficulté

2,6
Moyenne

Difficulté

Difficile
Moyenne
Facile
  1. Utile (1)  

    Entretien de Regional Account Manager

    Employé anonyme - Toronto, ON
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé via une recommandation d'un employé. Le processus a pris +3 mois. J'ai passé un entretien à Asurion (Toronto, ON) en juillet 2016.

    Entretien

    It was conducted in a boardroom with 4 regional account managers and a Director. Each person had specific questions to ask and was a formal setting. I had a list of questions prepared to ask them. They also wanted to know how my past experiences would help me for this role

    Questions d'entretien d'embauche

    • How would I influence without authority   1 réponse
Voir les 653 entretiens d'embauche

Prix et distinctions de Asurion

  • Achievement in Customer Excellence (ACE) Award, Confirmit, 2014
  • Top 10 Coolest Companies to Work for in Nashville, OC Tanner Company, 2014
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