J'ai postulé en ligne. J'ai passé un entretien chez Amazon en déc. 2024
Entretien
Interview Process Review - Amazon
The interview process with Amazon was structured and consisted of several phases, all conducted online:
Online Application:
I applied online, and shortly after, I received an invitation to complete an online assessment.
Online Assessment:
The assessment had three parts:
Situational Questions: These were untimed and required me to make decisions as a manager in various scenarios.
Technical/Role-Specific Section: This was timed (60 minutes) but provided more than enough time to approach the questions carefully and thoroughly.
Leadership Principles Section: This was also untimed and focused on Amazon’s Leadership Principles, with multiple-choice answers assessing how my approach aligned with their values.
The entire process was clear, and I appreciated the untimed nature of most sections, which allowed me to focus on providing thoughtful responses. The timed technical section was reasonable and didn’t feel rushed.
Questions d'entretien [1]
Question 1
One of the questions in the assessment required analysing a table of monthly performance metrics and identifying which two metrics appeared to be related. The table provided the following data:
Month Calls/Hour CS Score Job Sat. Esc. Res.
1 12,135 88 84 7 86
2 11,557 89 82 9 85
3 13,550 86 88 11 90
4 14,056 94 81 10 83
5 10,552 85 90 13 92
6 11,599 92 92 8 93
The question was: "Which two metrics appear to be related?"
The multiple-choice options were:
Calls per hour and escalations
Escalations and resolutions
Customer service score and escalations
Customer service score and resolutions
Job satisfaction and resolutions
To solve the question, you needed to observe patterns in the table. For example, when Resolutions (Res.) increased, Job Satisfaction (Job Sat.) also tended to rise, suggesting a correlation between these two metrics. This question tested your ability to identify patterns, interpret data, and draw logical conclusions based on numerical evidence.
J'ai passé un entretien chez Amazon (Johnston, RI)
Entretien
Star Method and Leadership Principles. Just study these from the materials they give you, and form a story for each principle, and when they ask questions, you can see which principle they are asking about.
Questions d'entretien [1]
Question 1
Tell me about a time you faced a conflict or disagreement at work and how did you handle it?"
J'ai passé un entretien chez Amazon (Colorado Springs, CO)
Entretien
Multiple online tests after application, followed by a virtual interview with various staff. Staff did not want to be on camera and did not have many good things to say about working there.
Prior to even speaking to anyone about a possible interview there was a long and lengthy testing required. Really disappointing to finish with no feedback or additional details. I only received an email post test.