First, I got a call from a hiring manager. It was a screening interview with basic questions (tell me about yourself, your past experiences, why ADP, etc.,). Then, I got an e-mail invitation for the second round of interviews. It was a panel interview via Webex with three wonderful ladies. The interview was very professional, but some of the questions may throw you off a little bit. Try to think outside the box and tell them what you would actually do to prevent the customer from leaving the company. It's all about retention, so concentrate on that