Positions Available: 1

Unionized Position: No

Hours of Work: 37.50 hours per week

Position Type: Full-Time Permanent

Salary: $50,000 to $60,000 per year

Job Class: Corporate Services

Benefits: Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.

Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs.

We are very excited to offer the opportunity for a Technology Coordinator to join our dynamic organization. If you are seeking a role that combines challenge, growth, and a chance to make a real impact, look no further!

About Us:

Reconnect Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centred care in our sector.

The Technology Coordinator will implement and organize Move, Change and Deploy of IT equipment and infrastructures including desktops, servers, network equipment and peripheral devices, while providing technical support and management to applications, systems, network, computers and other hardware.

Responsibilities include, but are not limited to, the following:

Move, Change and Deploy

• Coordinate and handle the Move, Change and Deploy of IT assets
• Relocate and deploy of IT assets
• Maintain the location map of IT assets

Asset Management

• Maintains an accurate and current inventory of all technology assets;
• Identifies the need for new or upgraded equipment
• Manages requests for new hardware/software by other departments, including sourcing and
• implementation.

User Hardware/Software Management

• Prepares, manages and maintains user hardware and software, including laptops, desktops,
• tablets,iPhones, Office 365, etc.;
• Responds to help desk requests related to technical or non-technical issues and provides
• timely resolutions within the defined SLA;
• Determines an appropriate course of action from initial hardware assessment, including
• repairing equipment when appropriate;
• Delivers courteous and professional customer services based on established guidelines and
• benchmarks;
• Manages hardware and software refresh cycles, making recommendations to improve user
• experience;

System Hardware/Software Management

• Performs daily system monitoring such as reviewing the integrity and availability of all
• hardware, server resources, systems and key processes, and system and application logs;
• Verifies backup status and provides remedies on failed backup jobs;
• Maintains of all system hardware and softwares including servers, network equipment,
• backups, operating systems, and optional Salesforce, etc.;
• Upgrades and configures systems as required;
• Maintains and manages system upgrade schedules.

IT Knowledge and Education

• Provides training on information technologies, including but not limited to Office 365, mobile
• devices, productivity applications, and other technical equipment;
• Creates and maintains training and knowledge-based materials;
• Provides guidance and best practices on handling information technologies.

Qualifications:

• A minimum of 2 years of information technology experience in a SMB or Enterprise
• environment;
• Practical hands-on experience in administrating and managing VMWare and Microsoft
• Windows IT infrastructure;
• Knowledge or experience managing IP network including firewalls, routers, switches, access
• points, VLAN, Routing, and VPN;
• Experience in administrating and managing Microsoft Active Directory environment including
• Group Policy, User Management, DNS, and WSUS etc.;
• Capable to configure and manage commercial backup applications, including but not limited to
• Veritas (Symantec) Backup Exec and Veeam Backup;
• Strong working experience, as an administrator, on a federated Office 365 environment;
• Ability to troubleshoot issues from Windows 10, Microsoft Office 365, iPhones, mobile devices
• or tablets etc.;
• Skill and knowledge in managing Windows Server 2008 and 2012;
• Experience working with technology vendors;
• Hands-on experience and techniques to support remote and mobile workforce, and remote
• offices;
• Experience with client management systems (CMS) in the community health care sector;
• Excellent organizational, time management and project management skills;
• An asset to possess knowledge or experience in working with Voice over IP (VOIP) technology
• such as user account provisioning, IP phones deployment and PBX system management etc.;
• Excellent written and oral communication skills;
• Strong attention to detail and documentation;
• Able to work independently and in a team setting;
• Familiar with procedures and best practices to protect privacy and security of confidential,
• personal and private information;
• Ability to maintain build books and network diagrams;
• Able and willing to learn new technical skills and technologies;
• Basic programming and scripting skills, optional;
• Experience working in community health sectors;

Working Conditions:

• Office based position;
• Traveling to external meetings may be required
• Rotational On-call
• Position may require working flexible/extended hours to meet the needs to the organization and department

Application Process:

All interested applicants who meet the qualifications are invited to submit a cover letter and resume by clicking "Apply Now".

To request an accommodation in the application process, contact us by phone at (416) 248-2050 ext. 5541

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Reconnect Health Services

Reconnect Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.

Job Types: Permanent, Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• RRSP match

Experience:

• supporting staff onboarding and offboarding : 2 years (required)
• VMWare and Microsoft Windows IT infrastructure: 2 years (required)
• Information Technology: 2 years (required)

Licence/Certification:

• Post-secondary education related to Information Technology (preferred)
• G class driver's license and access to a personal vehicle (required)

Work Location: In person