Avantages
Remote, pay on time, learned new things
Inconvénients
Everything, Low pay, no raises, terrible training, millions of phone calls and tickets 24/7, extreme micromanagement they will give you metric reports weekly, listen to all of your calls and grade you harshly and give paragraphs of unhelpful feedback, they make you work all weekends and all holidays. They will work you until you cant take anymore and your mental is suffering and nobody will care they will just say take more calls and tickets quicker and faster. Oh yeah they haven't gave a pay raise in 3 years and when you ask about it they say apply for new position internally, but 150 internal applications later nobody ever interviewed me or any of my colleagues. You will feel helpless here and seriously questioning your life decisions if you take this job. This is for the Opera Cloud Position they call it customer service analyst but best believe you will be taking a million calls and given a million tickets and expected to do the job and asked questions normally reserved for a finance manager, system administer, dba, IT, General Manager and you will be paid minimal for it. Trust me you have been warned!!