Taking Customer Success to the next level - Avis employé Manager, Customer Success Autodesk

5,0
27 août 2018
Recommande
Approbation du PDG
Perspective commerciale

Avantages

This is the first company I've worked in customer success that I'm not fighting for a customer to just use the software (startups and marketing automation software). At Autodesk, the user needs the software to do their job. We're pushing them to take things to the next level - go from 2D to 3D - to take the job-site paperless - to drive user productivity through software management.

Inconvénients

As a big company, the frustrations are real. We are the shoe makers children... we make cutting edge software, but our salesforce instance is a mess. It takes a week sometimes to determine what assets a $5M customerhas access to.

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5,0
1 juill. 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

This company is amazing! When you start you get a decent sized home office stipend but the on going benefits are great as well, including but not limited to a monthly WiFi reimbursement, a yearly wellness reimbursement, the option to work from a foreign country for up to a month a year, stock options, and much more! Aside from that, all the people I’ve worked with thus far are so easy to get along with and everyone truly pulls their weight.

Inconvénients

Like any large company, there are occasional layoffs,

2,0
12 juin 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The individual contributors, your peers you work with day in and day out are fantastic people! At the IC level, for the most part, it feels like everyone is in the fight together. The work/life balance is good depending on which business unit/team you're aligned with. The benefits are pretty solid, especially the 6 week sabbatical.

Inconvénients

Autodesk moves at the pace of a snail, very slow to take action on anything. Selling is very difficult with all the undocumented approvals, processes, red tape and very few people are willing to actually help! Leadership doesn't care about the people their decisions impact. Feedback is rarely listened to and acted upon. Pay is terrible compared to competitors in this space. Autodesk has embraced a ton of change over the last few years with new marketing, sales and IT leadership and it shows. They are not shy in showing their desire to be the next Oracle at the expense of their people. They are constantly changing tools, processes, people, roles, you name it so you feel like you're under water constantly. Lipstick on a pig.

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