Some vending machines dispense chips… …ours dispenses swag 🧢✨🤩 FRESH DROP IS LOOKING 🔥
Nextiva knows Reggae 😎 Music Artist, Chad Tepper, took the stage at Arizona Reggae Fest this past weekend. Not only does Chad have style (peep the swag) 🧢 …but he’s also using our AI receptionist, XBert, to handle calls and bookings so he can stay focused on the music.
Nonprofits, where you at 👀 We're guessing your team is already doing the work of three, and the phones wont stop ringing. Every missed call is a donation that didn't land, an adoption that went somewhere else, a foster family that moved on. Watch how XBert, Nextiva's AI receptionist, handles a live adoption call from start to finish. It qualifies the caller, finds the right match, books the meet and greet, and sends the follow-up with photos before the caller even hangs up. This is what it actually looks like when a midmarket organization layers in AI without overhauling everything they've already built.
The easiest AI win for mid-market businesses right now is not a big transformation project. 👀 🗣️ It's after hours coverage. One layer = immediate impact, and no complex integration or new headcount required. You turn it on and your business stops bleeding leads overnight. Think about what happens today when someone calls at 6pm or on a Saturday. They hit voicemail, hang up, and call someone else. That is not a maybe, that is what the data shows. And for mid-market businesses, those losses compound. OH and they put your team in bandwidth debt the moment they clock in Monday morning, forcing a reactive strategy before the week even starts. An AI receptionist changes that instantly. 🤌 It answers the call, handles the question, captures the lead, and hands it off clean so your team walks in the next morning with pipeline that could have been lost or a drawn out escalation. Not in your stack? Well, it needs to be. It is the lowest friction, highest ROI conversation in mid-market AI today.
This weekend, hashtag#teamnextiva joined 30,000 runners to support the Pat Tillman Foundation. 💫 Pat's run has become a tradition for us. It's something we show up for every year because it is rooted in the community we care about. And also because we have leaders like Lane Chereskin who rally us to volunteer, participate, and show up for an amazing cause. Here is a little photo dump. 📸
Amazing Service™ isn’t a tagline. It’s an enablement strategy. Most companies don’t lose customers because their product falls short. They lose them because adoption never happens. Across the industry, only 62% of product training is completed by customers. At Nextiva, we’re at 86% because of Nextiva Academy. That’s not a content difference. It’s a commitment to helping customers actually realize value. 🤝 Today we celebrated the milestone of hitting over 2,000+ users in Nextiva Academy and we are only just getting started. After only a few months, this feels like a good win for CX. 💙
Current mood: 🤝 😁 👋 ✨ 😀 😍 😃 🤩 🙂 😊 😎 🤓 ☺️ 🙌 😁 🧢
If you hope something is possible, you're already thinking about it failing. Hope sounds positive, but it often hides overthinking. “Will this work?" "Am I ready?" "What if I mess it up?” That loop keeps you safe, comfortable, but stuck. Overthinking is just fear wearing a mask. The moment you decide: “I’m going to make this happen,” everything changes. Your brain stops looking for exit strategies and starts looking for ways forward. You move from defending against failure to creating outcomes. The shift from “I hope” to “I’m going to” is the real game changer.
Can AI improve both speed AND experience? 👀 According to Ryan Vaughn, VP of Solutions Consulting at Nextiva, the answer is yes. AI delivers faster, more accurate answers with greater consistency. Most businesses don’t struggle with access to information. ☝️ They struggle with variability in how it’s delivered.
🎥 Behind the scenes. Part of our job is staying close to the conversations shaping CX. That means connecting with analysts, asking questions, and understanding what’s really happening across teams and industries. Grateful for the time and perspective with Charlie Mitchell, a leading analyst for CX foundation and former writer at CX Today.
