32 #SourceOfGood Champions 69 lives saved In a powerful first for our Amherst office, our colleagues rolled up their sleeves – literally – for our inaugural Blood Donation Camp, in partnership with ConnectLife. From first-time donors to seasoned volunteers, each person who participated gave more than just blood—they gave hope. It was all about compassion, community, and courage. Together, we stood in support of local patients—many from underserved communities. A heartfelt shoutout to our NGO partner ConnectLife, whose mission to create a healthier tomorrow resonates deeply with us. And to our 32 volunteers – thank you! Your kindness will ripple through 69 lives. Together, we don’t just show up we make an impact.
We’re proud and absolutely thrilled to celebrate a remarkable recognition! Ripudaman Boparai, our Global DEI Lead, has been awarded Best ERG Leader by Avtar - Leaders in Workplace Culture & Inclusion! Ripu’s unwavering passion, vision, and leadership have been the driving force behind our DEI agenda. Under her stewardship, our Employee Resource Groups have not only grown in strength and influence, but have also become powerful catalysts for allyship, advocacy, and meaningful action across the organization. Her commitment to building an inclusive, equitable workplace continues to inspire us all - and this recognition couldn’t be more well-deserved.
From navigating transitions to driving transformation – Dilip George’s story is one of courage, confidence, and growth. Stepping into a new role within the PMO Transformation team meant embracing change, learning new skills, and adapting to a different management style. But for Dilip, it was also a chance to challenge himself and grow into new possibilities. Through the trust placed in him, he found a renewed sense of purpose and the confidence to take that next step.
📢 What’s it like to be a #FirstsourceWoman? We asked Jayalakshmi Sriram, AVP – Sales Operations. Her journey is a reminder that leadership isn’t always about the spotlight. It’s about consistency, resilience, and the courage to be authentic—even when it’s not easy. From early self-doubt to becoming a trusted voice in the room, Jayalakshmi’s story is proof that impact isn’t always loud. Sometimes, it’s steady. And deeply intentional.
🌍2,500 kilograms of plastic waste. 406 volunteer hours. 58 passionate #SourceOfGood Champions.💚 As part of the Global Earth Day celebrations and the Month of the Ocean in the Philippines, our colleagues from the Taguig and Cebu offices united with a clear purpose: to protect and restore our coastlines in alignment with this year's theme: “Unlock Ocean-Based Solutions to Climate Change: Karagatan ang Solusyon.” From Tanza, Cavite to the vibrant coastlines of Pusok, Lapu-Lapu City, our dedicated volunteers engaged in a significant and massive coastal clean-up initiative. The outcome? Cleaner beaches, heightened awareness, and an enhanced sense of pride in contributing to the health of our planet. This effort extended beyond merely collecting plastic; it was a demonstration of our commitment to the environment, our communities, and future generations. To every #Firstsourcer who joined in – thank you for making sustainability personal and powerful. Mabuhay ang Dalampasigan ng Pilipinas!
At the ongoing #CCWUKSummit 2025, Srinivasan Subramanian, Partner – CX & Consulting, Firstsource joined Liz Millington, Digital Solutions Director at Ascensos, a Firstsource company, to explore how long-term success in retail CX comes from building integrated, scalable solutions that reach beyond the contact centre. From in-store operations to in-house strategy, transformation must be continuous—not a one-time event. While Liz shared that embedding change requires constant feedback and alignment with stakeholders, Srinivasan built on the thought by sharing how a consultative, insight-led approach helps clients contextualize transformation and create future-fit CX strategies. We're excited for more conversations and collaboration as the Summit continues.
We’re delighted to share that Firstsource has been honored with the ‘Excellence in Sustainability Impact’ award at the debut HR & CSR Awards 2025, hosted by the Women's League Foundation (WLF). Adding to the celebration, it was an absolute honor to be invited for a special interaction with the Hon’ble Minister for Labour Welfare and Skill Development, Mr. C. V. Ganesan, and Mr. Veera Raghava Rao IAS, Secretary to the Government of Tamil Nadu. Sankara Mahalingam, our Global Lead – Community Outreach, and Pascal Rajan, our CSR Program Manager, had the privilege of representing us and sharing insights into the work we’re doing to build resilient and inclusive communities. This recognition celebrates our continued commitment to long-term community development and creating meaningful, sustainable change through our CSR programs. Let’s keep driving impact, together.
📢 What’s it like to be a #FirstsourceWoman? We asked Myrtle Andrady, our Senior Manager – Talent Development. From brave beginnings to intentional leadership, Myrtle’s journey is proof that you don’t need to be loud to lead with impact. Her story is about trusting the process, choosing purpose over perfection, and creating space for others to do the same.
From taking calls to supporting those who do - ART JACOB BERMEJO’s journey is one of growth, learning, and stepping up. Moving from an agent role to HR meant navigating new challenges and learning how to support others on the floor. But with preparation and the right mindset, Art made the leap—and discovered how much he could grow. Through our #WingsWithin program, he found the opportunity and the confidence to take that next step. Inspired? Wondering what it’s like to be a #Firstsourcer? Explore opportunities here: careers.firstsource.com
For us at Firstsource, REACCH isn’t just a set of values – it’s the DNA of how we work, lead, and grow together. C for Customer First – is a mindset that shapes how we think, lead, and deliver. Meet Vincent Sastrillo, our Operations Manager in Manila, who embodies this value every day. From aligning team strengths with client goals to anticipating needs before they surface, he puts customers at the heart of everything we do.
