Happy Pride Month! 🌈 At Firstsource, we’re reimagining what work can look like — not just with technology and AI, but with a people-first mindset. That means creating environments where every individual — including our LGBTQIA+ colleagues — feels safe, valued, and empowered to thrive. Throughout this month, we’ll bring this to life through awareness sessions like — “Being an Ally for LGBTQ+ Inclusion”, “Unmasking Biases: Dismantling Barriers for Inclusion”, regular learning nudges with actionable tips to foster inclusion and respect, and “Pride Talk Show” featuring powerful stories from Firstsourcers. Watch this space for more. This Pride Month, and every month, we stand for a future of work where you can bring your whole self — and know that you belong. Let’s amplify voices, advance equity and celebrate pride - boldly, together!
Stepping into a manager role isn’t just a promotion—it’s a whole new way of working. For Anthony Philip Lagasca, the transition came with a learning curve—from handling reports to leading a team. It wasn’t always easy, but the growth has been worth it. Through #WingsWithin, he embraced the challenge—and now looks ahead with confidence and excitement for what’s next. What’s it like to be a #Firstsourcer? Explore opportunities here: careers.firstsource.com
⛔ Traditional BPO thinking: Claims processing is a cost center. Keep it running, patch the problems, and throw more people at the process when things get complex. But that’s not enough anymore. ✅ The UnBPOᵀᴹ way: See claims as a strategic advantage. Automate what’s repetitive. Let AI agents handle the complexity. Free up human talent for higher-value work. And deliver better outcomes for members and payers. In his latest article for First Report Managed Care, our EVP & Head of Solutions for Health Plans, Deepan Vashi, explains how agentic workflows and autonomous AI are reshaping claims operations—and why the shift from BPO to UnBPOᵀᴹ is essential for today’s healthcare landscape. Read it here: https://lnkd.in/dmh5Mzz5
Work is changing. Fast. And we’re helping businesses keep up—with the launch of the Firstsource Gigsourcing Platform. 💡 It’s our bold step toward the future of work—powered by AI, driven by agility, and built for a global, on-demand workforce. From faster onboarding to seamless payments, it’s a smarter way to scale. This isn’t traditional outsourcing. This is UnBPOᵀᴹ in action. Read more: https://lnkd.in/evGf-k9b
🌍 Today, on World Day for Cultural Diversity for Dialogue and Development, we’re celebrating the many cultures, traditions, and stories that make our global team unique. From vibrant festivals in India and Australia, to beautiful customs in South Africa, US and beyond – our colleagues have shared heartfelt snapshots of what culture means to them. These aren’t just beautiful moments – they’re a reflection of the diverse fabric that fuel our innovation, empathy, and problem-solving mindset. With a global footprint spanning the US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we’re proud to bring together a mosaic of ideas and experiences. It’s this diversity that enables us to ‘make it happen’—solving our clients' biggest challenges through hyper-focused, domain-centered teams powered by cutting-edge tech, data, and analytics. 🤝 Here’s to building a workplace—and a world—where every voice is heard and every culture celebrated.
As we continue on our CX transformation journey, today, we are shining a spotlight on our partnership with Sanas. This partnership helps us bring AI-powered, real-time accent translation into customer conversations - transforming the way agents and customers connect across geographies. This is more than a tech integration. It’s where human empathy meets intelligent technology to drive real, scalable impact. With Sanas’ seamless speech-to-speech solution, we are: 🎯 Eliminating accent and language barriers 📈 Boosting agent confidence and performance 🤝 Making conversations more inclusive, empathetic, and effective No hardware. No system overhauls. Just powerful, in-the-moment clarity that lets humans shine—with AI by their side. This is the Future of Work—made real. Read more: https://lnkd.in/gaTSpuHW
When life changed, Daisy Ponfield knew her career needed to evolve too. With encouragement from her managers and a drive to keep learning, she took on more responsibility, stepped into a new role, and now continues to grow – with the chance to pursue her CIPD qualification. Her journey is a great example of how #WingsWithin supports real-life needs, while helping Firstsourcers move forward on their own terms.
📢 What’s it like to be a #FirstsourceWoman? We asked Nithya Subramanian, Director – Human Resources. She didn’t wait to feel ready – she showed up, stepped up, and grew into every role she took on. From raising her hand for stretch opportunities to building spaces where others can thrive, Nithya’s journey is a quiet force of inspiration.
Our internal panel on “How Cultural Diversity Fuels Innovation and Problem-Solving” reminded us that inclusion isn’t just intent - it’s everyday action. We didn’t just talk about culture - we listened, reflected, and connected across borders and beliefs. From South Africa’s Ubuntu philosophy to food rituals in the Philippines, from challenging assumptions to celebrating quiet voices - our colleagues showed up with honesty, humor, and heart. One thing was clear: we don’t just work together - we grow together. And that’s how we ‘make it happen’ for our clients every single day. 👉 Visit link for powerful takeaways we’re carrying forward.
G’day indeed! 🇦🇺🦘 We were honored to host The Lord Mayor of Melbourne, Nick Reece, and Deputy Lord Mayor, Roshena Campbell, at our newly inaugurated ANZ Headquarters and AI Innovation Lab in Melbourne. Their visit to our AI Experience Lab provided an opportunity to showcase how we're leveraging AI and digital innovation to drive transformation for our clients, while contributing to Melbourne’s tech ecosystem through job creation, capability building, innovation-led growth, and partnership with Victorian universities to nurture AI talent and foster industry partnerships. At the heart of it all is Firstsource #relAI — responsible digital transformation for smarter, faster business results. Thank you to the Lord Mayor and Deputy Lord Mayor for recognizing the role companies like ours play in shaping a more connected, digital-first future for Australia.
