Applied online and completed multiple , multiple choice questions relating to my personality and opinions regarding customer service - you have to rank in order of suitability responses are to problems that occur. Once this has been accepted, you are given a group interview. Here, there are usually six people in total. You are given a scenario where you have to allocate partners (staff members) to roles during their shifts. Different partners have specific training and requirements so make sure to work as a team. (Whilst you are waiting for the session to start, I'd recommend you get to know the other members so the interview is much easier) Make sure you speak up here as the staff can only mark you on contributions. Next, you are taken out, one by one, to an individual interview. Here, just be yourself. They will ask you questions relating to the partner values - these are given to you during the group session - and general customer service topics. Later that day - or whenever they say as it may differ - they will phone you to let you know if you have, or haven't, got the job.

Group interview of various scenarios and outcomes and how to deal with those. Individual interview goes over your experiences and times you have displayed certain behaviours and qualities to assess your applicability