Questions d'entretiens chez Waitrose | Glassdoor.ca

Questions d'entretiens chez Waitrose

Dernière mise à jour : 10 déc. 2017
395 Avis sur les entretiens

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  1. Utile (10)  

    Entretien de Supermarket Assistant

    Employé anonyme - London, KY (États-Unis)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé une entrevue à Waitrose (London, KY (États-Unis)) en janvier 2014.

    Entretien

    group interview before breaking off into a 1 on 1, team building exercises. they wanna see teamwork and confidence. Asked questions and had to stand infront of the group to answer the questions as well as working in small teams to complete tasks.

    Questions d'entretien d'embauche


  2. Utile (44)  

    Entretien de Supermarket Assistant

    Employé anonyme - Londres, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Waitrose (Londres, Angleterre (Royaume-Uni)) en septembre 2017.

    Entretien

    I applied online and after completing the online tests, I was invited to attend an interview.
    First taken to a room and had to complete a form about details and availability etc. There were 12 people there and we got split into two groups and were taken into separate rooms to complete the group assessment. There were 3 managers in the room assessing us. The task itself was fairly easy; we were given 5 different customers all with different specifications/needs and we had to match the appropriate food item to each one. All about communicating with the group and talking about the decisions made.
    After that, we then went back into the main room with the other group and were called one by one for our individual interview. Again this was fairly easy, the woman interviewing me was really nice and friendly which helped calm my nerves. I was asked standard questions like "Describe a time/Give an example of ..." just make sure you have a lot of examples ready in your head.
    At the start of the process the recruiter said she would contact us within 20 to 25 days to say whether we got the job or not, but I received a call the next morning informing me that I had got the job! Overall I had a very positive experience.

    Questions d'entretien d'embauche


  3.  

    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Entretien

    Group Interview followed by 1 to 1 interview.
    Group interview involved working in teams on typical supermarket day, and solving problems.
    Individual interview was more about logistics/ start dates/ uniform requirements. They explain more about the role in this part, and ask if you have any questions.

    Questions d'entretien d'embauche


  4. Ceci vous a été utile ? La communauté a besoin des contributions de chacun – Ajouter un Compte-rendu d'entretien d'embauche anonyme


  5.  

    Entretien de Customer Assistant

    Employé anonyme - Londres, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Waitrose (Londres, Angleterre (Royaume-Uni)) en décembre 2017.

    Entretien

    I passed the online questions. In the actual interview but there was a group assessment and 1-1 interview. The assessment was quite simple just remember to talk or you won’t get assessed. 1-1 interview was quite intense as they asked questions that gets you really thinking.

    Questions d'entretien d'embauche


  6.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Londres, Angleterre (Royaume-Uni)
    Offre refusée
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Waitrose (Londres, Angleterre (Royaume-Uni)).

    Entretien

    . Today, many companies have an involved interview process starting with screening interviews, which often take place on the phone, followed by in-person interviews, second interviews, and even third interviews.

    Questions d'entretien d'embauche


  7.  

    Entretien de Supermarket Assistant

    Candidat à l'entretien anonyme
    Pas d’offre d’emploi
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à Waitrose.

    Entretien

    Short one to one interview followed by a group exercise. Group exercise involved creating an action plan based on the profiles of 6 Waitrose employees and matching them to certain daily activities. Presented plan at the end and questions were raised.

    Questions d'entretien d'embauche


  8. Utile (8)  

    Entretien de Waitrose Supermarket Assistant

    Candidat à l'entretien anonyme - Glasgow, Écosse (Royaume-Uni)
    Pas d’offre d’emploi
    Expérience positive
    Difficulté moyenne

    Entretien

    Went through the online application process and the online test. Once the application is being successful, I got invited to take part in an interview.
    The interview process was separate into 2 parts.
    First, it was a group assessment. We were given 6 different type of products and 4 different customers. We had to match the product to what the customer needs and we need to justify why.
    After the group assessment, it was an 1-1 interview. The interview involved with a few questions and ended with filling in your availability sheet.

    Questions d'entretien d'embauche


  9. Utile (1)  

    Entretien de Customer Service Representative

    Employé anonyme - Londres, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé une entrevue à Waitrose (Londres, Angleterre (Royaume-Uni)) en novembre 2017.

    Entretien

    The interview consisted of two parts - one to one interview and a group interview. The group interview was completed first and involved 6 of us being asked to read information about a customer and match them with a particular product which would best suit their needs, I would really advise having a few options you could suggest per customer where possible, and make sure that you not only heard yourself but ask the others about what they feel, if the right decisions were made as a group etc. You have 5 minutes before you start the task as a groupBe open to listening to the people in your group for example, in our group, one candidate was so obsessed with the customer whose favourite product was discontinued (in this case it was a butterscotch cake) she automatically assumed the next item to offer him would be the butterscotch pastry and was very stuck on this answer, whereas she didn't consider the possibility that it could be the cake the customer actually wanted rather than butterscotch flavouring, and the idea of asking the customer what they actually wanted wasn't contemplated at all. Be familiar with Waitrose! ie, how in certain situations, they will give customers samples to try to generate repeat custom.

    After the group task, the interviewer asked us about our answers, and then took us back to the initial waiting room where we were going to be interviewed 1-1. I was lucky in that I was called first and my interviewer was also the one who did the group assessment for the group interview which hopefully helped!
    The questions focused on Partner behaviours and along the lines of "Name a time when you made a mistake and how you resolved the problem? How did you ensure this didn't happen again?", "What does good customer service mean to you?" (He said my answer was as if I had the John Lewis Handbook on me haha)
    Overall it was a positive experience, all of the interview staff seemed to want to help and everyone to do well. I received a call 3 days after the interview offering me a position (they did mention it can take up to 10 days to get a response)

    Questions d'entretien d'embauche

    • What does good customer service mean to you?   1 réponse

  10.  

    Entretien de Waitrose Supermarket Assistant

    Employé anonyme - Londres, Angleterre (Royaume-Uni)
    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. Le processus a pris +1 semaine. J'ai passé une entrevue à Waitrose (Londres, Angleterre (Royaume-Uni)) en novembre 2017.

    Entretien

    First I had a group interview then a 1 to 1 interview. The group interview was with 6/7 other people and we had to prioritise tasks and match the worker to the task. Just make sure you contribute.

    Questions d'entretien d'embauche


  11.  

    Entretien de Supermarket Assistant

    Candidat à l'entretien anonyme - Weybridge, Angleterre (Royaume-Uni)
    Pas d’offre d’emploi
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé une entrevue à Waitrose (Weybridge, Angleterre (Royaume-Uni)) en novembre 2017.

    Entretien

    I applied online, and received an email about 2 weeks later asking me to come down for an interview. I arrived 15 minutes before my allocated time, signed in at the customer service desk and was then taken to the staff room where I waited for about 20 minutes. The interviewer then came out, greeted me and took me to his office where I was asked some questions. (He literally just read them from a booklet he had. It wasn't very conversational. A bit rigid and awkward.)

    The questions were based on their 'Partnership Behaviours' which you can find on their website. They are: taking pride in ownership, making things happen, delivering excellent service, working together, developing self and others, and being open and adaptable to change.

    As I answered the questions, he wrote my answers down into a booklet. He also asked me how many hours I want to work, if I am flexible with hours etc.

    Including the 20 minutes waiting time, the whole process took about 1 hour.

    Ten days later I received an email saying that I unfortunately was not successful :(

    Questions d'entretien d'embauche


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