My first interview was a phone interview that lasted about 15 minutes. She asked basic questions about my work history, and skills. It sounded to me that they were questions she was reading off a screen or work sheet, but overall the phone interview process was easy going and comfortable. My second interview was via zoom, and lasted about 30 minutes. The gentleman Benard was very professional and easy to talk to, he made the interview process very comfortable for me. We went over my work history and skills. He asked questions based on how I responded to certain situations with customers "How I handle an angry customer", "What would I do in a situation if I didn't have the correct answer for a customer", "What did I know about the company" ect. "What are my goals" ect. I really enjoyed talking with him and getting to know to more about the company. He provided me with a lot of information about the training process as well. I asked him what he likes best about working for WM, ect. He explained the benefits the company offers, he went through the training process with me and told me to what to expect. He gave me great advice. Interviews can be stressful and give you anxiety but I do have to say that this was the best interview I've ever had and I can't wait to start my career at WM.