I've been applying for CSR for the past month and would hear nothing back. I checked on their website again one day and they had just put up a job posting that same day for CSR. I applied and the next day I got an email stating they were interested and would like to give me a phone interview. A few days later I had the interview. The recruiter was nice and sweet, she said I answered great and to her I was perfect for the job. Now I would have to wait for a manager to review my phone interview/application & would get a call back/email in a few days to 2 weeks. Now it's time to wait. She asked me 3 situational questions, computer questions, and told me more about the job. Overall, it was quite easy. Felt more like a conversation rather than an interview. Hoping I get the job.
Questions d'entretien [3]
Question 1
Tell me a time when you had to control your emotions at work. (Angry/irritated customer/coworker or an unexpected situation) how did you deal with it?
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Questions d'entretien [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Questions d'entretien [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
J'ai postulé en ligne. J'ai passé un entretien chez UnitedHealth Group (Port St Lucie, FL) en nov. 2025
Entretien
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Questions d'entretien [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.