Sooo..where do I begin You apply online..it's a very lengthy application..i have over 10 years customer service experience, so it took a while . 2cnd: you're invited to an online interview where you talk to a computer and answer customer service related questions..you can find them all on this website 3rd: if you are lucky you will be invited to a F2F interview in a city of their choice. Hotel+meals+transport are out of your own pocket. 4th: You attend the interview.. (get there early)..they will call you up one by one for your resume and confirm your flight home..you sit through a presentation and and Q and A, then one by one you are pulled out for an interview with a senior flight attendant. Make sure you have at least three copies of your resume and a letter of recommendation. 5th: Second phase of the interview, you are then placed with a group of applicants who made the cut in a small room..then pulled out to meet with "HR" which comprises of two employees who ask you a situational question or they give you a "that's all we need from you, thanks, enjoy your trip home." I did not get a job offer.. All I can say is for you hopefuls out there: I'm a certified paramedic 10+ years of customer service experience I'm tall and blonde I'm one of the nicest people you will ever meet I'm a people person If you don't speak a foreign language..they will pick them over you..I guess it's the luck of the draw and who you are up against at your interview. Everyone from the staff at the interview to the candidates are very nice..but I honestly feel like it was a waste of my time. Then they have the audacity to say "try again in 6 months"..yea right..like you would throw away the past 6 months of hard work that you've done to better your life to work for their company when they farted on you in the first place.. TBNT XOXOXO Good luck to all you hopefuls.