I applied online and the next day I had an email from the recruiter asking me when was the best time to call me. I set it up for the beginning of the following week in the morning. That day came and she called me on time as promised and she just asked me simple questions as far as why am I leaving my current job and that I'm over qualified for this position im applying for. I decided to go along with this anyway and went on to set up for the 3 1/2 hour test and typing test at 8 am the following Tuesday. I found out  the same day that I passed with no problem. The hardest part about the 3 1/2 hr test was that it was timed. I then made an appointment the following week to do the face to face interview with the 2  managers. That day came the unit manager came out and got me as I was waiting in the lobby. We sat down and she asked me about 10 behavioral questions with a gentleman along with her taking notes. She just pretty much read off a paper. Overall it took about 45 mins. I thought it went well, we were all laughing at times and they made me somewhat comfortable. When I was leaving she said we will let you know by Labor day which was like 3 weeks away. When that week of Labor Day came, nothing but slience. No email, no call...which is fine if I wasn't picked but don't promise to do something and not do it!! I thought that was very rude. By the end of that week on Thursday I emailed the recruiter and that Friday I had a generic email from them. I was surprised that Travelers- who's suppose to hire people with "top talent" would have hiring managers that handles their interview process in this manner.Not sure if this person realized how poorly it reflects on the company...and with that said, all we are asking for is a quick yes or no answer in a timely manner so we can move on to other interviews.

After I submitted my resume, within 24 hours I received the next step in the process which was to complete an online skills test which could take up to 1 hour if you used every minute of allocated time. It consisted of 4 mock phone calls that required you to fill in information and correctly utilize the system to complete the callers request The next step was a 1-on-1 phone interview that went over basic information about the position and my education and experience. The last part of the interview process was having a group meeting with two unit managers who asked STAR questions.