Avis sur Travelers

Avantages

Flexible with work from home and hours.

Inconvénients

A lot of change over the past couple of years and still happening. A lot of staff turn over.

Avantages

Flexible working hours, good benefits, structured company, good pay compared to competitors

Inconvénients

high volume workload, too many bosses

Avantages

nice manager to work for, team is positive

Inconvénients

salary is competitive but not outstanding , vacations are not generous

Conseils à la direction

none, they are doing a good job

Avantages

Good dedicated employees who continually try to do their best despite trying circumstances. They pay well because it's the only way they can keep or attract people despite the reputation they have

Inconvénients

No work/life balance, worked 6 days a week on salary. Sr Leaders didn't listen to front line employees, they pretend to listen but continue to do more of the same. CEO seems to have good intentions but I don't know if she is truly hearing what's happening on the front lines. Many employees - most managers are actively looking for work elsewhere and are completely disengaged. There are some Sr leaders (executives) that...

Conseils à la direction

Actually listen to and act on the feedback from employees. I talked to Human Resources as well as Sr leaders about the issues. I was assured that executives knew about the issues and they would be rectified but nothing ever changed and it continues to this day.

Avantages

Decent pay and benefits. Pension matching program. 4 weeks paid time off to start (vacation/sick days combined). Some supervisors are good, some colleagues are amazing. Upper management means well, and seems to genuinely care about employee engagement.

Inconvénients

Canada has to do whatever the US does. every year is a new round of consultants telling us what to do (without listening to the employees at all). Most employees are discouraged/stressed out and on the verge of burnout. Employee turnover is high. Office Politics seem to be what's running middle management; can we get some supervisors who actually care about staff and have some common sense?

Conseils à la direction

Listen to your employees who are at the front line (or at least close to it). Outsourced help does not magically solve everything, and quality is slipping. Employees can't be engaged when they're worried about getting reorganized out of a job, and when there's so much work we all work overtime to try to keep up but we're not allowed to hire for permanent positions, or when micro-managers are given more control to grind...

Avantages

competitive salary (if you're willing to work crazy hours) - flexible schedule - great vacation - possibility to work from home 2 days per week

Inconvénients

Workload impossible to manage - forced overtime - always hiring (can't keep their employees) - pretend to care and wanting to change things but very narrow-minded. It has to be their way or no way at all - they keep making decisions that doesn't make sense just so they don't have to admit their mistakes. Impossible to negotiate with

Conseils à la direction

Be transparent. Listen to what your employees have to say and do something about it or you'll just keep losing them, as well as your insured. Your clients can't get the service they deserve if you keep losing your good staff

Avantages

So many opportunities are just around the corner...stay tuned!

Inconvénients

Not enough hours in a day to truly make a difference

Conseils à la direction

Keep up the great work! Change is Good!

Avantages

- CEO seems to really care - Good office locations - Opportunity to work from home full-time

Inconvénients

- Work load is completely unmanageable and everything spirals out of control quickly. -Impossible to meet deadlines, customer service suffers and there is a lack of managerial support. - Very high stress work environment you need a tough character to deal with the ongoing conflicts but that is the nature of Insurance claims anywhere you work. - Zero succession planning for key performers.

Conseils à la direction

If you want employees to continue to maintain quality they need support and there has to be a succession plan. It is impossible for people to continue working efficiently where there is no opportunity to move up within the organization. There needs to be more support for employees the stress leave rates are too high.