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Avantages

Good pay, good paid time off , people

Inconvénients

Overtime unpaid between 37.5 to 44 hours per week. Very stressful work loads Poor customer service due to amount of work Reactive management, takes decisions and listens to employees after issues takes place only.

Conseils à la direction

Listen to employees and act to be able to retain them. Work-life balance is important for mental health.

Avantages

Very little these days....work from home, benefits are good.

Inconvénients

They tell you how great it is but it’s all talk...Bullying does happen by upper management in a certain large group....micro management, managers can’t make decisions on their own. Some management won’t let staff work from home even though they can.

Conseils à la direction

Quit talking and open your eyes... even some of the reporting structures don’t make sense.

Avantages

Flexible with work from home and hours.

Inconvénients

A lot of change over the past couple of years and still happening. A lot of staff turn over.

Avantages

- good pay and benefits/pension - seem to have good momentum for positive change - new IT leadership additions are paving the way for badly needed direction - company seems committed to change - flexible work arrangements

Inconvénients

- decision making is very slow and is by committee - business direction on projects constantly change - hopefully new leadership will drive change

Conseils à la direction

- stay committed to change - continue to seek improvement and drive a positive culture - decision making needs to be faster - continue with flexible work arrangements (e.g. ability to work from home when needed).

Avantages

Flexible working hours, good benefits, structured company, good pay compared to competitors

Inconvénients

high volume workload, too many bosses

Avantages

Decent pay and benefits. Pension matching program. 4 weeks paid time off to start (vacation/sick days combined). Some supervisors are good, some colleagues are amazing. Upper management means well, and seems to genuinely care about employee engagement.

Inconvénients

Canada has to do whatever the US does. every year is a new round of consultants telling us what to do (without listening to the employees at all). Most employees are discouraged/stressed out and on the verge of burnout. Employee turnover is high. Office Politics seem to be what's running middle management; can we get some supervisors who actually care about staff and have some common sense?

Conseils à la direction

Listen to your employees who are at the front line (or at least close to it). Outsourced help does not magically solve everything, and quality is slipping. Employees can't be engaged when they're worried about getting reorganized out of a job, and when there's so much work we all work overtime to try to keep up but we're not allowed to hire for permanent positions, or when micro-managers are given more control to... grind their team into the ground. Employees are not robots or children... the culture comes from the top-down, and right now it's pretty toxic: the good vision from the top isn't making it down to the front line.

Avantages

Good dedicated employees who continually try to do their best despite trying circumstances. They pay well because it's the only way they can keep or attract people despite the reputation they have

Inconvénients

No work/life balance, worked 6 days a week on salary. Sr Leaders didn't listen to front line employees, they pretend to listen but continue to do more of the same. CEO seems to have good intentions but I don't know if she is truly hearing what's happening on the front lines. Many employees - most managers are actively looking for work elsewhere and are completely disengaged. There are some Sr leaders (executives)... that seem to survive no matter how disengaged their staff are and how unprofessionally they treat people.

Conseils à la direction

Actually listen to and act on the feedback from employees. I talked to Human Resources as well as Sr leaders about the issues. I was assured that executives knew about the issues and they would be rectified but nothing ever changed and it continues to this day.

Avantages

No work outside of work hours because projects don’t actually move forward.

Inconvénients

- No strategy in place - Incredibly top down management - CEO has to approve everything and has trouble making decisions - Terrible culture and morale (everyone there wants out and actively talks about job search) - Worst Leadership I have ever experienced in my career - No development, no tangible skill learning

Conseils à la direction

Replace the Canadian CEO and start clean, or divest the business. You’re losing money and have no strategies in place to do anything about it.