I applied via the public website; I had worked for Travelers before and wanted to return so I monitored the website. Two weeks later I heard from the front line manager who did a telephone interview. Two weeks after that I had a face to face interview. The company now performs some pre-employment testing, but that was not in place when I was hired. After an offer was made and accepted, I did a urinalysis drug test. I'm sure that I also agreed to credit and back ground checks, though I don't specifically remember doing so.