You will meet with senior account managers (usually 2 of them) and go through a 10 min interview asking about basic computer skills, network, router, etc Following the interview, you will be told if you are offered a position and you go with HR about setting up a date to join the next training team. they usually have training starting every month. Training is paid and usually runs from 8-4 pm.

Long-ish wait time but pretty quick interview, asked me about how I would deal with irate callers, how I felt about processes and flows on phone, and asked for specific scenarios regarding tech support calls.