Rather detailed interview process, shadowed a current employee virtually, then two interviews back-to-back I hadn't used the company's product and didn't do super well in the test questions given as part of the application process. I don' think they loved me from the beginning so not sure why they interviewed me. I have a ton of customer service experience but didn't get the job. The employee I shadowed also mentioned they don't get regular raises, just cost of living raises, which is crazy to me.

An assessment of how you would answer a customer service query followed by an hour and half interview with three employees. There was a shadowing portion followed by a review of your answers to the assessment and a more traditional interview section.