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      Entretien pour Client Account Manager/Customer Service Representative

      10 mars 2018
      Candidat à l'entretien anonyme
      Lake Mary, FL
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 1 semaine. J'ai passé un entretien chez Paylocity (Lake Mary, FL) en mars 2018

      Entretien

      Thanks to Villarreal v. RJ Reynolds in the Eleventh Circuit Court of Appeals, a current EEOC ADEA interpretation gives companies like Paylocity huge leeway to discriminate against applicants over 40 in FL, GA, and AL, at least according to Federal labor law. State laws still apply, though. I submitted an online application to Paylocity with my resume and a cover letter. Various ATS scans had scored my resume at least 85% for this job based on the job description. A couple of business days later, I received an email from a hiring manager asking to schedule an interview. I enthusiastically chose the first time slot she had available, which was late afternoon the next day. A few minutes into the conversation, I got the distinct impression that she had already made up her mind before even making the phone call, and that she was just going through the motions. I was never asked to do the online assessment, nor invited for an in-person interview. Exactly 48 hours and 2 minutes after the conclusion of the phone call, I received a generic automatic mail-merge email stating, "...we have chosen to pursue another candidate for this position who we feel is best qualified." Yet the open job posting remains up and active on all job sites including Glassdoor. I know 3 people who work at this branch of Paylocity who were hired with far fewer qualifications (one had an ATS score of just 25%) and much less experience than I have. However, they were all in their early- to mid-20's when hired. They are all great people and were enthusiastically cheering for me to get this job. So the issue is NOT a matter of whether I get along with people or can be a team player. I do, and am. But... I'm well over 50. I have several years of experience handling employees' payroll (never once did the hiring manager even acknowledge or ask me about this); and nearly 30 years experience providing consistently exceptional support and service, including 12 years in 911 dispatch with multiple high commendations and public awards; and another 17+ years in the computer industry, including providing friendly, expert tech support by phone, email, and online chat. Paylocity claims to want people who can handle stress and respond to "up to 50" calls and emails per day. (Stress? Let any 911 dispatcher tell you about stress.) I have frequently responded to up to 200 client emails, phone calls, and online support chats per day, for troubleshooting, problem-solving, guidance, follow-up -- in short, everything Paylocity claims to want, and more. My client satisfaction rate was 100% (do you have any idea how rare that is?!) while I was self-employed with thousands of clients. I'm an information sponge, always eager to learn new things and "go the extra mile." I am willing to work 16 hours a day, 7 days a week if asked. Any past or present employer or client reference, if Paylocity had bothered to ask (they didn't), would have given me a glowing recommendation. I'm fairly certain that my age, experience, and previous self employment worked against me. Age seems to be the biggest factor. From what I've seen written by other applicants whose history and lengthy experience indicate they're likely older, age discrimination against applicants appears to be a widespread pattern if not an actual policy at Paylocity. Never mind that I think "young" and could have happily crawled on broken glass for the opportunity to learn everything they threw at me, and would have cheerfully worked as an underling to any twenty-something just for the chance to be part of the team and contribute for the next 20+ years to what I thought was a company who valued hard workers and team players. I was wrong. I, too, learned what a number of other experienced, highly qualified but older applicants have already learned and described here on Glassdoor and other websites about Paylocity. The experience and qualifications supposedly sought by Paylocity apparently have no real relevance in their youth-centric, hard-partying culture. But hey, if you're very young and inexperienced, go for it. You're probably sure to beat out older and more stable candidates who are far more qualified. Oh, and if you can act perkily enthusiastic (e.g. "brainless twit" mode) to the point of sounding positively manic, even better. It will be impossible for you to miss the importance of this during your first phone call. This is a workplace that apparently places very high value on frequent use of loud, high-pitched, breathlessly-squealed exclamatory superlatives like "awesome!!!" and "amazing!!!" How can Paylocity claim to provide a quality product and superior service to their clients, yet hire less qualified, inexperienced "talent"? The answer should be obvious.
      10
      avatar
      Réponse de Paylocity
      8y
      Thank you for your feedback! Paylocity is proud to be an Equal Opportunity Employer and our screening and hiring processes are in rigorous alignment with compliance standards. This includes our phone interview processes, which are designed to help us discern what candidates will be the best fit for a role based on relevant experience and qualifications. While Paylocity prides itself on an award-winning culture which champions work-life balance and making time for play, professionalism, diversity, and respect are of the utmost importance. We sincerely apologize that you found your screening experience with us to be unconstructive. We will use your feedback to help us continue to improve our processes. All the best to you!