Submitted application towards the middle of May, received an email for a phone interview within a week and a half. It took about 30 minutes. The recruiter told me she would pass my info on and I would hear back from someone if they wanted to move forward. Ahead of time I was told that I originally applied for Agent Customer Service Rep but because of her not knowing if the class was full or not I may be moved to Gold CSR, w/i a week I was emailed inviting me to an in person email interview for Gold CSR the next week. Interviewed on a Tuesday, long 3 hour interview (2 - 1 hour supervisor interview, 1 hour job shadowing) interview ended abruptly with them just pulling me off the job shadow and walking me back out with a simple Good Luck! Got a call the next day saying I got the job!

It was done by a third party overseas, screening interview. It was horrible. I have many times with Liberty Mutual they will never interview me besides the 3rd party interviewer whom they do not take seriously. They discriminate against age since I know I have more than enough experience to work for LM