I applied on line to a specific job. Received a phone "interview about a week later - clerk type person, she apologized for a delay between questions as she had to type out the answers. I didn't think I did very well but got a call from the hiring manager later that day to come in for an interview. Interview stated with a written exam - first question was a description of an customer service blunder by another person - I am to call the customer back - write out word for word what I would say to the customer. Then two or three claims problems - list all repair items and quantities. Then some multiple choice personality type questions. Then interview by two hiring managers-pleasant and non-confrontational. Seemed like they wanted me to do well. Questions (6 or 8) were the same as I've seen listed here - tell me about a situation where you had to tell a customer bad news, what did I say and do. I thought I did quite well, overall, but my background is not in claims so my situations probably didn't relate well. I did find the questions difficult to answer. I got a rejection e-mail a few days later.