Applied online. The online application process makes you go through a pre-application questionnaire. Only then can you proceede to the application. The application contains many questions where your answers are based on a scale and you use a slider to select, and others make you choose between two things, ie your commitment to the job vs your family. I received a denial less than 24 hours later. I was routed several times through a dozen places only to end up at a number that was disconnected. I finally got a hold of their INTERNAL support number and they sent a message to the recruiter on my behalf. After several emails being extremely evasive, I was eventually told I was denied because I selected that I had average Apple knowledge. This is a work at home position. I have worked at home for the past 12 years communicating with teams via chat and telephone. I have a dedicated office space, PC and even dedicated internet. I have extensive support experience on thousands of products, but I was denied because of average Apple knowledge? A closer look at the questions, and through them you reveal your age, family life, and other things. I believe they are looking for young, single folks and deny anyone that doesn't fit that mold.