Apply on their website. Do a 30minute scenario online test. The actual interview is split into 2 stages. The first is a group task where you will have 4 scenarios that you have 5minutes to make notes on and then discuss in your group. You don’t need specific John Lewis knowledge it’s more so just general knowledge. The scenarios where for example “a women came to the store looking to get a gift for a friend who’s moving to a different county” in this scenario the most important part is asking about the budget she had available. There was another scenario of a guy looking to get a toy for his nephew who likes construction and painting at school. In the 2nd stage it’s a 1-1 interview.

QPretty simple, know your products, current trends etc. include others in group assessment as collaboration is important. Why John Lewis and how would you add value? How would you handle a disgruntled customer?