J'ai postulé en ligne. J'ai passé un entretien chez John Lewis & Partners en mai 2015
Entretien
Selection of the group assessment takes place after success of completing online assessments. The group assessment lasted 2 hours. A group of around 30/40 people are split into smaller groups of 6. An introduction is given about John Lewis, their employee benefits etc. You are required to take part in 3 tasks, where you are assessed by the assessor for the table. Tasks included; choosing items for a scenerio that is given, what makes a 'perfect partner' etc. Finally, at the end of the assessment you put down the hours you are available to do.
Questions d'entretien [1]
Question 1
When has there been a time you gave good customer service?
J'ai postulé en ligne. J'ai passé un entretien chez John Lewis & Partners (Londres, Angleterre) en juin 2026
Entretien
Interview was fine, it was a group interview without a 1-to-1 afterwards, and was given around seven or eight scenario questions and what you'd do for each once you've had five minutes to read and think. It was me and around three other candidates with two employees, so not as big as I expected it to be, and no fighting to get a word out like I expected 😅. It was hard to make new points when you've already spoken and others mention similar things, made it a bit awkward and finished with eight minutes to spare out of the twenty for discussion. Told to expect an answer in a few days, received a rejection email the day after even though I thought I did quite well, but I was told I'd be put in a 'silver medallist' pool for any future opportunities as I passed the assessments but it was either my availability or someone had a higher interview score, though I haven't heard anyone getting a job that way (please tell me otherwise 🥲). The two employees were sweet and no complaints otherwise. I can't remember the questions that well.
Questions d'entretien [5]
Question 1
Something about helping at the collection point, long queue of frustrated customers, another one comes up to you with a broken dish set and asks if there's more stock, what do you do?
Customer has a new job, currently browsing at smart-casual wear, looking for something that can be versatile (something along those lines...), what do you suggest?
Something about how a display of duvets and pillows have some empty spaces, some price tickets missing, a customer comes up to you with a new duvet and asks for the price but your handset/ipad has no battery, what do you do?
J'ai passé un entretien chez John Lewis & Partners (Londres, Angleterre)
Entretien
I attended a group interview for a temporary Christmas position where we worked together on scenario-based tasks, discussing different approaches and demonstrating teamwork, communication, and problem-solving skills throughout the process.
Questions d'entretien [1]
Question 1
How would you handle a situation where there’s a long queue of customers, some becoming impatient, while you’re short-staffed during the Christmas rush?
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez John Lewis & Partners (Cardiff, Pays de Galles) en oct. 2025
Entretien
It was a group interview where we had to read several scenarios, make individual notes, and then discuss possible solutions with the rest of the group. The assessed part was the group discussion, which was challenging because some of the other participants were very loud and overly confident. This made it difficult to share my points without feeling like I was interrupting or coming across as rude. There was also no one-to-one interview at the end, so my performance was judged entirely on how I interacted within the group.