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      Entretiens chez INGEntretiens d’embauche pour Customer Service Representative chez INGEntretien chez ING


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      Entretien pour Customer Service Representative

      5 juill. 2012
      Candidat à l'entretien anonyme
      Jacksonville, FL
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 jour. J'ai passé un entretien chez ING (Jacksonville, FL) en juin 2012

      Entretien

      Extremely disappointed by this. I did a phone interview with a department manager on a Friday morning that took roughly 15 minutes. The individual then said he wanted to move on to the next steps which was bringing me in to the office to do the assessments which if passed would then be moved to a face to face interview. He advised me that I would get a call later that afternoon to schedule. I did not receive any such call. I decided to wait to see if they called on Monday by around 1:00 pm on Monday I still had not received a call so I called them. I was told that the assistant who does the scheduling was backed up and that I should get a call later on that day and they were planning on doing the tests on Thursday. Monday goes by with no call. I'm of the mindset that he wouldn't have called me back if they didn't want me to come in so I didn't worry about it too much. Tuesday comes and goes still no call. Wednesday is July 4th so they are closed here we are on Thursday the day when I was told I should be coming in for testing and I have yet to be contacted. My here is this. If you were not actually considering me for the position and had no intention of calling me in why tell me not once but twice that you wanted me to come in for assessments. I've been unemployed now for 9 weeks and have been told no at least 50 times by employers. My feelings would not be hurt by this. My feelings ARE however hurt by being led to believe that ING was interested in hiring me when in fact they were not. Now I'm left feeling like if they manage to get their stuff together and do in fact call me in (I'm not holding my breath) would I even want to work for a company that is obviously so disorganized and has already shown a severe lack of respect towards a prospective employee I can only imagine how the current employees are treated.

      Questions d'entretien [1]

      Question 1

      Can you explain a time when you felt like you did an extremely good job helping a customer with an issue?
      1 réponse
      1

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez ING

      Entretien pour Customer Service Representative (CSR)

      4 avr. 2025
      Employé (anonyme)
      Jacksonville, FL
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez ING (Jacksonville, FL)

      Entretien

      The interview process was nice. They were timely and succinct. They were respectful of candidate schedule. The purpose only one interviewee conducting the in person interview. They reviewed all pertinent information regarding salary benefits scheduling etc training was provided.

      Questions d'entretien [1]

      Question 1

      Where do you see yourself in 5 years?
      1 réponse

      Entretien pour Client Service Account Manager

      25 juill. 2025
      Candidat à l'entretien anonyme
      Offre refusée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez ING en oct. 2024

      Entretien

      Colloquio motivazionale e conoscitivo al telefono con HR, secondo step più tecnico in ufficio con hiring leader e due team members. Ultimo step sempre al telefono con HR motivazionale. Comunicazione via mail/whatsapp.

      Questions d'entretien [1]

      Question 1

      Domande tecniche su SEPA, Direct Debit, RIBA
      Répondre à cette question

      Entretien pour Customer Service Representative

      5 mars 2024
      Candidat à l'entretien anonyme
      Wyong
      Aucune offre
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez ING (Wyong) en nov. 2023

      Entretien

      The interview process was long, consisting of a telephone interview then a face-to-face group assessment. After an introduction and a few stories by current employees, we were broken into 3 smaller groups to solve a problem. An assessor was in the room the whole time. I think this section was to determine how you would work in a group setting. Next was 3 or 4 mini interviews that were somewhat intimidating. They were timed, and you were very conscious of the candidate before you who was already in the room as well as the candidate behind you waiting to enter the room. Overall, ING managed the process well but I found it highly intimidating and competitive which I don't believe always brings out the best in people.

      Questions d'entretien [1]

      Question 1

      Give me an example of dealing with an aggressive customer. How did you handle the situation and why?
      1 réponse