J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez IKEA (Chicago, IL) en févr. 2014
Entretien
I applied online and got a phone interview. They asked a few easy questions like "have you ever worked with someone culturally different from you?", I was told I would get a call from the store soon. I didn't get the call until about three weeks later, but I was still searching for a job. I went in for a 1:1 interview, filled out a paper application and got asked situational questions and why I wanted to work there, then it followed with another interview from another manager. All situational questions. I really studied for these questions prior, so I nailed it. They told me I would receive an email for a background check. Did the background check, now waiting for results.
Questions d'entretien [1]
Question 1
Tell me about a time you encountered an angry customer and how did you deal with it?
J'ai passé un entretien chez IKEA (Nottingham, Angleterre)
Entretien
Easy friendly general questions nothing too taxing seemed to be very welcoming and kind hopefully hear back soon as really enjoyed learning about the company and they seemed to value their work
When explaining the IKEA cashier interview process, I would say that it generally starts with an online application, followed by a brief phone or virtual screening. If successful, candidates are usually invited to either a group interview or a one-on-one meeting with a hiring manager. During the interview, they often ask situational and customer-service related questions, like how you would handle a busy shift or deal with a difficult customer. They also focus on teamwork and IKEA’s values, so it helps to reference how your past experiences match their culture. Interviews are normally friendly, not too difficult, and candidates often hear back within a week if they move on to the job offer or background check stage
Questions d'entretien [1]
Question 1
One of the questions they asked me was ‘How would you handle a situation where a customer is frustrated or upset?’ I answered by explaining that I would stay calm, listen to their concern, apologize if needed, and try to find a solution or ask a supervisor for help if I couldn’t resolve it myself. I also mentioned that good customer service involves patience and staying positive even when the store gets busy
I applied online and then was called to come in for an interview. Two men interviewed me. One was checking his phone every few minutes.
Stupid questions were asked. I didn't feel like they were listening to me. I
Questions d'entretien [1]
Question 1
Name a time that you had to deal with a difficult customer.