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      Entretiens chez IKEAEntretiens d’embauche pour Customer Resolution Specialist chez IKEAEntretien chez IKEA


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      Entretien pour Customer Resolution Specialist

      28 févr. 2018
      Candidat à l'entretien anonyme
      Bolingbrook, IL
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez IKEA (Bolingbrook, IL) en févr. 2018

      Entretien

      Filled out an online application through their website and received an email about a week later to schedule a phone interview. Phone interview was short with standard questions - I told the interviewer I was looking to make approximately $40,000 annually, and she told me the hourly rate was $18 per hour, so roughly $38,000, but this would be negotiable. About a week after the phone interview, I received an email from the department manager to schedule an interview at the Bolingbrook IL location. I scheduled the interview for today, where I sat with the department manager and another supervisor. They started the interview by telling me how under-staffed they were and that they were effectively in "crisis mode". They then made sure that I had complete open availability between 7:30am and 11:30pm every single day. Interview questions were standard, but when it came time to discussing salary, I told them that I was told it started at $18 per hour....that's when the manager told me it was actually only $14 per hour and that the phone interviewer had been mistaken, but that I could work my way up to make more money. This was a massive waste of my time and if offered the job, I will be declining it.

      Questions d'entretien [1]

      Question 1

      Name a situation where you discovered someone else's mistake, and what did you do about it?
      Répondre à cette question
      1

      Autres retours d’entretien d’embauche pour un poste comme Customer Resolution Specialist chez IKEA

      Entretien pour Customer Resolution Specialist

      8 mai 2023
      Employé (anonyme)
      White Marsh, MD
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien chez IKEA (White Marsh, MD) en mai 2023

      Entretien

      April was very professional & welcoming. She shared with me how she started with IKEA & manages her team. April made me feel at ease & it was pleasure interviewing with her.

      Questions d'entretien [1]

      Question 1

      How did I handle a difficult situation & would I do anything differently?
      1 réponse

      Entretien pour Customer Resolution Specialist

      14 déc. 2021
      Employé (anonyme)
      Baltimore, MD
      Offre acceptée
      Expérience positive
      Entretien facile

      Entretien pour Customer Resolution Specialist

      10 févr. 2021
      Employé (anonyme)
      Baltimore, MD
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez IKEA (Baltimore, MD) en déc. 2021

      Entretien

      (Let me first say that this was my 4th attempt applying with IKEA before given an offer-granted in the past there where things on my end that help me back from securing the job) First Step: I applied online for a "customer support specialist" position. Second Step: Received a phone interview request via email the next day. Third Step: Completed a 45min phone interview and was recommended another position more related to my experience which is a plus. Scheduled an in-person interview 2 days later before ending the phone interview. Fourth Step: Went to their center and had a 45min interview, following a slight tour, and left. Fifth Step: Received a phone call from the same recruiter exactly 1 week later with a contingent job offer and was also sent some "congratulations" type emails. Sixth Step: Took my drug test and signed my background check within 2 days. about 5 days later (which was 2 days ago) my pre-employment screening was successfully completed and now I'm just waiting for that final confirmation email or call since I have yet heard anything about IKEA having to renege the job offer. WISH ME LUCK, AND GOOD LUCK TO THOSE INTERESTED!!

      Questions d'entretien [1]

      Question 1

      Name a time you went above and beyond to meet companies goals?
      1 réponse

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez IKEA (Baltimore, MD) en févr. 2021

      Entretien

      The interview process was good ,I liked it because the interviewer was on point with her question, the time schedules was perfect, the feedback was good, also gained more knowledge.

      Questions d'entretien [1]

      Question 1

      At any point would you tell a customer NO ,when they have issues that need to be resolves?
      Répondre à cette question