I had a 1:1 interview with the front desk manager, followed immediately by an interview with the front desk manager and the general manager. It was mostly just general conversation about my skills, previous jobs and where I saw myself going in the industry as it was new for me. I was given an overview of the job and a realistic description of what it would be like day to day (which proved to be true). I got the feeling that it was a friendly but competitive and chaotic environment which also proved true.

The interview process was professional and well organized. The interviewer asked questions about my customer service skills, communication, experience, and ability to handle guests. I also learned more about the company culture, responsibilities, and expectations for the Guest Service Agent role.”