J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez H&M (Édimbourg, Écosse) en nov. 2017
Entretien
The process was conducted in 2 stages. 1st stage was an email test that took place at the company's office where we had to prove how fast we can type a response to a customer and the quality of the answer given. 2nd stage was a phone interview divided into 2 parts : 1st part generic interview questions and 2nd part 2 case scenarios that needed a solution.
Questions d'entretien [1]
Question 1
There were no difficult questions, they just expect you to give plenty of examples and elaborate your thoughts.
J'ai passé un entretien chez H&M (Londres, Angleterre)
Entretien
An interview process reviews applications, conducts structured conversations, evaluates skills and culture fit, gathers feedback, and compares candidates to identify the strongest match for the role within organizational hiring goals.
It was very light asked me basic customer service questions, my history of customer service and what my schedule would look like. You first walk in asking for the manager, they find the manager and you follow them as they escort you to their little office and conduct the interview in that space.
J'ai postulé en ligne. J'ai passé un entretien chez H&M (Chicago, IL)
Entretien
The process was relative easy. They are very friendly and responsive during the recruitment process. They also included and an basic assignment to evaluate customer service skills and during the interview they performed and quick role play as well.
Questions d'entretien [1]
Question 1
Bakcground and previous experience.
How would I handle a escalated customer?