A general HR screening, then a meeting with a manager at the office. Asked to draft an email in the foreign language I was applying to, then a round of general computing questions.

Appied online, for IT tech support Lodz, Poland. Couple of days after that one telephone interview, with basic IT related questions and some situational practice. If you have a little IT background with some coustomer service background it's very easy to pass. The only disadvantage is the very-very low salary. Working tier 1 IT tech support can be exhausting and stressful. For the salary they offer it's absolutely not worth it.