I applied online (LinkedIn that led me to the career page of the company site). A couple of days later, the CSR manager set up an interview. I was warned in the email to prepare for it will be an hour and a half long. The interview itself was ran by three different people: the CSR manager, another CSR manager from Canada and a CSR lead. I honestly thought I killed this interview. Not only because I certainly had the experience for it, but I personally believed I was able to answer each and every question with confidence (and that doesn’t happen often with me). The CSR lead herself also said that my interview alone went very smoothly. At this point, I really don’t know why I didn’t get an offer.