I first interviewed for this position in summer '11 and was not extended an offer. I was surprised to be called in to interview with one person and then was actually interviewing with 4 people at separate times. I interviewed for this position again in fall '12 and again, was not extended an offer. I do believe in the company and wanted to work there greatly, however I do feel I did very well in the interview this last time and that I have gained more experiences useful to them so I was a bit disappointed to be denied twice. What was more disappointing however was that when I asked for feedback twice, no response was given. I feel companies should treat each candidate as a potential customer (in this case I am an existing customer). I feel the lack of response is a poor take on customer service and has slightly hindered me wanting to travel with them again. The pay for this job is poor but it seems easy to work your way up in the company - once you've gotten it. Fast paced young culture with many hours. The second interview I had with them was a panel style group interview with about 9 candidates and 4 employees asking various questions.