J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien chez Discover (Phoenix, AZ) en août 2012
Entretien
The interviewing process consisted of three parts: an online assessment to verify you have the basic skills the job requires, a phone interview used by Discover's hiring department to get a feel for the individual's personality, and finally, an in-person, on-site interview where you will get the opportunity to listen to phone call conversations with customers you will be having, and giving your opinion on them, giving the hiring representative a chance to determine if you share the same views and values in customer care as the company does.
Questions d'entretien [1]
Question 1
During the interview, the hiring representative will display 10 cards that all show different qualities a customer service representative should have, and they ask that you put them in order from your strongest to weakest abilities, then question you on the order you've given.
J'ai postulé en ligne. J'ai passé un entretien chez Discover (Phoenix, AZ) en févr. 2025
Entretien
Recruiter had me listen to a real call and asked a few questions on how I'd approach finding a solution. He was friendly and the interview didn't last long, about 30 minutes on camera.
First a phone interview and then a in person interview. Everyone was every welcoming. Simple questions like why do you want to work here and gave out Scenarios like tell me a time where you dealt with a difficult customer
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Discover en févr. 2020
Entretien
Started with a phone screening, then phone interview with another recruiter, followed by a 4-hour interview over Teams with 4 different members of the team. It was all very efficient and well-planned. They sent an agenda with Teams rooms in advance.
Questions d'entretien [1]
Question 1
Pretty standard interview questions. Be ready to provide real life examples.