J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Delta Air Lines en août 2014
Entretien
Applied online and received an email a few days later requesting I complete a digital interview. The digital interview was 5 questions, where I had 30 seconds to read the question and 2 minutes to answer. 2 minutes was NOT enough time, but I answered as best I could considering they wanted it in the STAR format (AKA a story). I will post all of the questions I was asked below.
Questions d'entretien [5]
Question 1
Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results?
Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results?
Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?
Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?
Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. What was the situation? What actions did you take and what were the results?
J'ai passé un entretien chez Delta Air Lines (New York, NY)
Entretien
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Questions d'entretien [1]
Question 1
Name a time you had to deal with an upset customer?
J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
It’s challenging, but rewarding, remember to answer in star format, and just enjoy the process, think about your why and smile! No matter if you have received a TBNT- don’t let that stop you from your dream…Keep climbing!
Questions d'entretien [1]
Question 1
Tell me of a time you had to deal with a difficult customer
(Tip -remember your work ethic and history)
and why you want to become a Delta Flight Attendant.
I completed my assessment last week, and within the same day of completion, I received a email for the on demand virtual interview. I have the on remand virtual interview to complete. Any tips? What questions did they ask?