Had a phone interview last week. Applied in October. Was invited to F2F and will go for that on February 13.
What would u do if toddler was running up and down isle
What would u do if an intoxicated person wants a drink
What would u do if child was sleeping on floor and parents were asleep
What did u do to persuade someone
There were at least 6 - 8 questions and it took about 30 minutes.
They called me back within 48 hours with offer to come to F2F
J'ai passé un entretien chez Delta Air Lines (New York, NY)
Entretien
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Questions d'entretien [1]
Question 1
Name a time you had to deal with an upset customer?
J'ai postulé en ligne. J'ai passé un entretien chez Delta Air Lines (New York, NY)
Entretien
I want to come here and say. The virtual ODVI is based on behavioral questions and situations practice your start method is very important easy and hard all at the same time.
Name a time when you held yourself in high standards. Name a time you didn’t follow rules but knew you at to something along those lines. I can’t remember exactly. But practice everyone. Star method best of luck to all. Keep trying don’t give up.
Questions d'entretien [1]
Question 1
Name a time a customer complaint about you although customer is always right.
J'ai postulé en ligne. J'ai passé un entretien chez Delta Air Lines
Entretien
(odvi)For the ODVI they give you an unlimited amount of time to prepare before hitting record. Not sure if the camera is still capturing you while you are preparing for the question even though you didn’t hit record so be mindful of that
Questions d'entretien [1]
Question 1
Please describe a time a change at work impacted your daily routine. Describe the steps you took to adapt as well as the outcome of those steps.