The initial conversation was with the recruiter to see if I had the knowledge and skills that they were looking for. This initial call was very conversational and could tell the recruiter wasn't simply telling me what I wanted to hear as this gave me a good understand of what to expect as an employee in the Client Services role. This was followed by a phone screen with the hiring manager which was also very conversational. The final step was a face to face interview at the office. This was straight forward and not too difficult if you know what's required of the position. Very casual company as everyone dressed comfortable and seemed too get along well.