There was a three person panel with questions about my past experiences and behavioral questions (what I had done/would do in certain sample situations.) I passed, and then was asked to complete an In-store experience (ISE) at a restaurant to see if they liked my performance and social skills. I am very outgoing, and have quite a bit of experience in different places, so it was very easy to be useful and comfortable right away. If that doesn't come easy to you, just do your best.