Very positive. Lots of information provided to help with the interview process and incentives to show gratitude for the time it takes to interview. Everyone I spoke to was very friendly, it seems like a great place to work
J'ai postulé via un recruteur. Le processus a pris 4 semaines. J'ai passé un entretien chez Braze en nov. 2022
Entretien
Truly one of the best interview processes I've been through: A thoughtful and streamlined interview process that was neither too long nor too short. The final interview presentation prompts were very thoughtful and hyper-relevant for the role. It was a pleasure meeting with and getting to know some of the team members I'd potentially be working with. Additionally, the recruiting team members I worked with were extremely communicative and supportive throughout the process.
Questions d'entretien [1]
Question 1
I was mostly asked behavioral questions about my experience in Customer Success and management.
J'ai postulé via un recruteur. J'ai passé un entretien chez Braze en janv. 2026
Entretien
Step one: Recruiter interview (easy, friendly)
Step two: Director of Customer Success interview (moderate, friendly)
Step three: Two Senior CSM interviews (moderate, friendly)
Step four: Case presentation with two Senior CSMs and one CS Director (challenging, friendly)
Feedback: An automated rejection email was sent without any specific feedback. I followed up requesting additional insights but did not receive a response. While the interview experience was professional and the team was welcoming throughout the process, candidates should not expect detailed feedback regarding the hiring decision. I progressed to the final stage and presented a comprehensive business review covering the company's solution, client use case, usability, and technical capabilities. Although the discussion was positive and the presentation was well received, no further explanation was provided regarding the final decision. You're not important for them if you don't have use for them.
Questions d'entretien [1]
Question 1
How would you take of the priorities with a book of business of many urgent requests at the same time.
Screening call with the recruiter, easy take home assessment, 3x rounds with Customer Success Directors. Everyone I spoke with was nice, but I got rejected with an automated email providing no feedback. Considering they are not a big company, they should consider providing feedback to applicants to avoid ruining the application experience